Who we are
iPartts provides custom software, workflow automation, CRM, management systems and technology support for businesses in the UK, Brazil and remote markets.
This policy explains how iPartts collects, uses and protects information when you contact us, use our website or work with us on software, automation, CRM, support or technology projects. It is written for transparency and does not replace project-specific contracts or data processing agreements when those are required.
Information we may collect
We may collect information that you provide directly, technical website information and project information needed to understand or deliver a service.
- Name, business name, email address, phone number and messages sent through our contact channels
- Business process information, requirements, files or examples shared during a project
- Technical information such as IP address, browser data, analytics data and cookie information where applicable
How we use information
We use information to respond to enquiries, prepare proposals, deliver agreed services, support existing systems, improve our website and manage business communication.
Data protection approach
We aim to follow practical data protection principles including transparency, data minimisation, purpose limitation, storage limitation, security and accountability. For UK activity we consider UK GDPR, the Data Protection Act 2018 and PECR where applicable. For Brazilian clients we consider LGPD principles where applicable.
Client systems and project data
When we build or support a client system, the client normally remains responsible for deciding what personal data is collected, why it is collected and how long it should be kept. iPartts helps implement the agreed technical solution and may act as a service provider or processor depending on the project arrangement.
Sharing information
We do not sell personal information. We may use trusted service providers for hosting, storage, communication, analytics or project delivery when needed. Where appropriate, access is limited to what is required to provide the service.
Security and retention
We use practical technical and organisational measures to protect information against unauthorised access, misuse, loss or accidental disclosure. We keep information only for as long as needed for the relevant activity, legal requirement or agreed client relationship.
Cookies and analytics
Our website may use cookies, analytics tools and marketing pixels to understand website performance and improve communication. Where required, these activities should be handled in line with PECR, UK GDPR and other applicable privacy rules.
Your rights
Depending on your location and the applicable law, you may have rights to access, correct, delete, restrict or object to the use of your personal data, or request portability. You can contact us to make a privacy request.
Contact
For privacy questions or requests, contact us at [email protected].